This is a sponsored post by RevolutionEHR, a supporter of NewGradOptometry & new graduate optometrists!
Being a new graduate practice owner can be extremely overwhelming.
Being a new graduate practice owner is both overwhelming and terrifying.
There are so many decisions one must make when starting a new practice, from build out, frame selection, equipment purchases, office design, marketing, branding, in addition to finding your feet as a new clinician.
Many new and existing practice owners are choosing RevolutionEHR as their electronic health platform.
I had a chance to sit down with Dr. Courtney Dryer, a recent new graduate practice owner at 4 Eyes Optometry, and discover her reasons for choosing RevolutionEHR for her practice.
Dr. Dryer shares how the software, support, and environment surrounding RevolutionEHR allowed for a smooth and seamless transition into her practice.
1. When did you graduate? How long after until you opened your private practice.
I graduated in 2011 and opened 4 Eyes Optometry in February 2013. I worked as an associate doctor for a year after graduation before I opened my practice.
2. Why did you decide to use an Electronic Health Record instead of sticking to paper charts?
There is an emphasis in healthcare now on patient involvement, provider efficiency, and a decrease in healthcare costs. Providers are currently paid to some degree by Medicare for meeting certain measures (Meaningful Use). Using an electronic health care record is part of those requirements. It’s impossible to look at the future of healthcare and not have an EHR.
3. What were the main things you considered when looking for an EHR? What other EHR’s did you consider as a new graduate practice owner?
I looked for a system that was doctor friendly. I wanted charts that were logical in thought process and yet fully integrated with the optical and accounting components of the EHR. Basic necessities like having eyeglass recommendations from the chair transferred to the optical for efficiency was a must.
I also had a background in filing and keeping tabs on insurance balances, and I needed a system that was efficient and accurate for me to ensure I was being paid.
As a new graduate practice owner, all the business practices are ultimately your responsibility. I had worked with Compulink in school, Maximeyes as an extern, and Examwriter as an associate. There were elements of each one that I found very unfavorable.
4. Why did you choose RevolutionEHR? What were the top 3 features that you found most attractive?
I chose RevolutionEHR because of their constant innovation. They are steps ahead of the competition on government regulations and integrations for both equipment and technology.
I really liked that they take ideas and suggestions from their customers and address problem areas. They show that they care about their optometrist customers. I also found the software very intuitive. It works the way I would assume it would operate.
The desire of the staff at RevolutionEHR to keep their customers informed for me was a huge benefit. I attend their webinars on updates in government regulations and new releases. I like having access to those resources.
Lastly, I depend on the integration between both Vision Web for sending spectacle lens orders, E-prescribing systems, and integration with a clearing house.
All of these are simplistic and fairly quick to use.
5. Describe the setup process? How long did it take? Did someone come on-site?
The setup was fairly quick. I used a lot of resources on RevolutionEHR’s Customer Portal, INSIGHT, to get me started.
Someone at RevolutionEHR contacted me about setting up some training sessions. I spent several weeks the month before I opened learning the system. RevolutionEHR provides videos and step-by-step manuals on how to complete certain tasks that I found very helpful.
In the beginning, I used the standard provided exam and order templates and over time I have customized them slightly.
The manual input of products depends on the depth of your product offerings. My office is a boutique practice so I offer only premium lenses, AR, and transitions so my catalog is fairly small.
6. What was the support like when you first got started? Was there a lot of training? How did you get the training? Did you feel prepared when you went live?
My training took several weeks but I chose to do it on my own rather than within a class.
The classes just did not work with my schedule; however, the staff at RevolutionEHR always made me feel comfortable about contacting them if I had questions. In fact, I had a staff member assigned to me.
I would watch the videos about the different aspects of the system on my own. I preferred this because if I needed to see it over again, the video was conducive to that.
When I set up my clearinghouse integration, a member from RevolutionEHR helped me test it before I went live to make sure my claims were being submitted properly. If I came across something I was unsure of, it was easy to consult INSIGHT or call support.
*A RevolutionEHR Onboarding Specialist is assigned to every new customer to guide the practice through the training and implementation of RevolutionEHR in their practice. The Onboarding Specialist serves as a project manager for the office, walking the doctor and staff through their training, from the initial call to their “Go Live Date”. They also monitor the practice’s progress, to make sure the training timeline is followed, questions are answered, and additional coaching sessions are scheduled if needed.
In addition, RevolutionEHR offers live “Lunch and Learn” training workshops, which are scheduled by topic, and held several times a week in an online classroom environment. The workshops are a great way for practices to get additional help on topics with designated Customer Support Specialists.
7. As a new graduate practice owner, was there anything specifically RevolutionEHR did to help you in the transition?
When I looked at the medical records market, I knew I needed a system that would grow with my practice, change with the healthcare environment, and I would be confident with going into the future.
The process of switching systems with an established practice is something that I wanted to avoid. RevolutionEHR made me confident that it was a system that I could learn, invest in, and would make it easier for me to focus on the other aspects of running a practice.
This made it one of the only parts of opening a practice that I was not worried about.
8. Any support or pricing specific to new grads?
I believe there may be some discount per month if you are part of a buying group, and they also have discounted pricing for new practices to help doctors out with the initial costs incurred when starting a new business.
9. What do you think is the shortest and longest time it would take, in your opinion to get started with RevolutionEHR?
I think if you are opening a new practice, you need at least a month to feel confident. If you have two months to dedicate, that would provably be even better.
In reality, time is dependent on how many aspects of RevolutionEHR you feel you must master. As a practice owner, you should know every component from the optical, to accounting, to vendor integrations, and billing.
10. What features are you currently not using that you think you will use in the future? How will the features help you and improve your ROI?
I’m hoping to use the VSP integration in the future. As my practice grows, I can see myself outsourcing other components of practice management such as billing. RevolutionEHR has a service for this called RevCycle.
11. What is your FAVORITE feature of the EHR side and FAVORITE feature of the Practice Management Software aspect?
Customization is the best feature from the perspective of an EHR. You can really save yourself a lot of time by using customizations like adding and assembling your most used treatment plans to quickly complete your assessment and plan when charting.
The ease of making optical orders really helps from a practice management perspective as this is essential for me because I’m so heavily involved in the optical.
12. How does the security and backups work with RevolutionEHR? Are you confident that your data is secure?
RevolutionEHR keeps a log of every time the system is accessed. It allows you to assign individual passwords to each employee to act as an additional safeguard. RevolutionEHR, as a company, is very aware of HIPAA laws and meaningful use audits. The system is designed to protect doctors in this area.
13. Tell me about the Partner Integrations and or Software Integrations you use. Was it difficult to set it up? Which integrations are you using currently?
I currently use RXNT for electronic prescription submissions and Gateway EDI for claims submissions. I can’t imagine not using a clearinghouse for medical claims.
It would be way too time consuming for my small practice where the administrative tasks are overwhelming. I also use the integration with Vision Web to send my private pay jobs to the lab. It’s vital to have a way of tracking jobs.
The process of setting up integrations is simplistic and easy. It is a few button clicks to set up.
RevolutionEHR also integrates with many devices used in optometric practices at no additional cost, and is continuously adding additional equipment integrations based on the requests of their customers. Information collected by refractive and imaging devices is imported directly into the patient exam record within RevolutionEHR, just as if you typed it yourself; greatly improving exam efficiency and accuracy.